Frequently asked questions

How do I contact Crafty Kids Wirral?

The best way to contact us is by clicking 'Book a place' and leaving a message, or you can email us at craftykidswirral@hotmail.com. We aren’t always available to take phone calls due to work or family commitments, but if you prefer to chat you can provide a phone number and we will call you back at a mutually convenient time.

What ages are the activities suitable for?

 

Usually, our events are most suitable for 3-8 year olds, but younger children can still join in with a bit of adult help, and older children are welcome if they would enjoy it.

 

We occasionally run more simple or more complex activities that are suitable for a younger or an older age range, please see our events page for more details.

If you wish to book Crafty Kids Wirral for a private event we will design activities appropriate for the age range of your guests, which could include activities for babies, or even adults.

How do I book on to an event?

If you would like to book a place, click on 'Book a place' and fill in our booking form. You can also email us at craftykidswirral@hotmail.com, or send us a message through Facebook, if you prefer.

Let us know:

  • Which session you would like to come to (Date, location and session name)

  • The names and ages of any children who will be attending (including babies and younger siblings that may not be participating)

  • The names of any adults who will be attending

  • If applicable, any additional needs that we may need to cater for (i.e. any disability or allergies).

How many children can I bring?

Larger families and childminders are most welcome, and as long as we have space you can bring as many children as you like. However, those who have brought 3 or more children (especially young children) on their own have commented that it can be hard to support all the children, as they may have different interests and will tackle activities at different speeds. Also if the session is busy, it can be hard to find a group of 4 or more chairs together at one table. But we have a number of solutions to help:

  • There are at least two members of staff at each session that can help support the children with the activities.

  • You are welcome to stay a bit longer at the end of the session to make sure you complete all the activities.

  • You are welcome to take some of the resources home to complete another time.

  • You can position yourself between two tables, allowing two children complete one activity and two complete another, then switch them over.

  • If you are really struggling, let a member of staff know and we will find you a space, or set you up in your own space.

 

How many adults can I bring?

It is important to inform us of any adults who will be attending a session because we allocate seats for the adults as well as the children. However, this means that the more adults we have, the less children can attend. So we would be grateful if you could limit the number of adults you book, bringing the smallest number possible for your child / children to still enjoy the session. Only in exceptional circumstances can we allow more than one adult per participating child.

Do adults need to stay for the session?

Adults MUST stay for the session. Crafty Kids Wirral are only responsible for the activities, and NOT the children participating. As per our terms and conditions, the accompanying adult is responsible for their child’s behaviour and wellbeing, and must ensure their child is supervised at all times. It is also the accompanying adult’s responsibility to judge the suitability of the materials and resources we provide, taking into account any allergies, or their child’s individual needs, skills and preferences. At the end of the session anything made during Crafty Kids should only be used under direct adult supervision. It is the adult’s responsibility to judge that each item is safe and suitable for play purposes.

How much does Crafty Kids Wirral cost?

At most of our events, for children aged 3 and over, it is £6. Thi gives you total access to all activities (painting, playdough, sticking and colouring – but you can often do more than one project at each table).

For younger children (aged 2 and under) who would like to join, you can pay the full price to do all the activities, or a discounted price of £3 to do two of the activities (usually painting and playdough).

We also have a small area with a few toys and games that is free of charge.

We run a few special events through the year where activities may be as little as £1 or even free! See our events page for details of our upcoming events.

 

How can I pay for Crafty Kids Wirral?

You can pay in advance via Paypal or bank transfer, or in cash on the day.

If you would like to pay via Paypal it's really easy, as long as you already have a Paypal account - you can follow the link on our 'Book a place' page, or log in to the Paypal website, click on 'Send money' then type in our email address - craftykidswirral@hotmail.com, then pay the total amount for all the children you are bringing.

 

If you would like to pay via bank transfer please let us know when you book and we will send you our bank details.

What happens if I need to cancel?

If you need to cancel please let us know as soon as possible, so that we can offer the place to another family. However, we need at least 2 hours notice that you are unable to attend, if you give less than 2 hours notice or fail to attend, then the session fee will still be payable.

If you have paid in advance and give us the appropriate amount of notice, then the session fee will be refunded, minus any transfer fees.

​How can I give feedback about Crafty Kids Wirral?

 

If you have any feedback - good or bad, please email us at craftykidswirral@hotmail.com

We really enjoyed Crafty Kids Wirral

Compliments and positive feedback would be gratefully received. Crafty Kids may put this feedback on social media and / or use for advertising purposes but only with your permission.

If you like, you can write us a review on Facebook (https://www.facebook.com/craftykidswirral/) or Hoop (http://hoop.co.uk/crafty-kids-wirral/)

 

We have a suggestion

Suggestions made by families are valued. Where possible we will try to make changes to our service, and if it is not possible we will feedback why this is the case.

 

We want to make a complaint

Complaints are taken very seriously. Any incidents will be carefully documented and the problem examined. Changes to our service will be made if necessary. If the customer is still unhappy then a refund for one session may be offered.

Do you do parties/private events?

You can book Crafty Kids Wirral for birthday parties, fairs and other private or public events. For more details please see the ‘About’ section, or email craftykidswirral@hotmail.com.

What are your terms and conditions?

When you attend our events you will need to sign to say you have read and understood the following terms and conditions:

1. Although we do provide some aprons and old shirts we will be using messy materials such as paint and glue. We cannot be responsible for damage to clothes or personal property, so we strongly advise you ‘dress for mess’ – wear old clothes and / or bring your own correctly fitting apron.

 

2. All the materials we use are child friendly, however it is up to you to make a judgement regarding allergies, or you and your child’s individual needs, skills and preferences.

 

3. It is your duty to inform Crafty Kids if your child has any allergy or any additional needs. This information will be kept confidential and will only be shared with Crafty Kids staff and volunteers, if deemed necessary.

 

4. You are responsible for your child’s behaviour and wellbeing. Please ensure they are supervised at all times, particularly if you bring more than one child.

5. Please ensure your child uses the resources and equipment appropriately, and understands that resources will be shared equally amongst all participants at each session.

6. During a session if you identify any hazards, e.g. water spillage, please inform a staff member to prevent any accidents.

7. Please report accidents that do happen, so that an accident form can be completed and appropriate action can be taken.

 

8.Mobile phones are not to be used for photographs during sessions due to safeguarding.

9. With your permission, Crafty Kids may take photographs of your child’s creations, but never of your child. These photos may be shared on Facebook, or via private message or email, according to your preference.

10. We are unable to store art work; anything not claimed within a week will be disposed of unless there are exceptional circumstances.

11. Anything made during Crafty Kids should only be used under direct adult supervision. It is your responsibility to judge that each item is safe and suitable for play purposes. This is particularly the case for children under 3. Be aware that some creations may have small parts (choking hazard) or string/ wool/ ribbon (strangulation hazard).

12. Crafty Kids Policies and Procedures, DBS checks, and insurance documents are available on request.

13. Enjoy the activities and have fun with your child/children!

Is Crafty Kids Wirral insured?

Crafty Kids Wirral is insured by Hiscox. We have Public and Products Liability insurance and Employers’ Liability insurance. Further information is available on request.

What steps do you take to ensure children and their families are safe?

We risk assess all our activities, and take appropriate steps to ensure they are as safe as possible. We run our events at public sites, which are well managed and maintained, and have their own health and safety policies, which they carefully adhere to.

Our events manager, Laura Jones, is DBS checked and is a primary school teacher during term time, and so has knowledge and experience with safeguarding and other relevant health and safety matters.

We have the following policies and procedures in place which we adhere to at all times, further information is available on request:

  • Health and Safety Policy

  • Accident and Illness Policy

  • Safeguarding Policy

  • Behaviour Policy

  • Equal Opportunities Policy

 

What is your data protection policy?

Crafty Kids Wirral, like all businesses, needs to ensure we meet the new General Data Protection Regulation (GDPR) that came into effect on 25th May. To comply with this law, we need to let you know what personal data we hold and what we do with it.

 

The information we have may include: your name and any other attending adults’ names, your child / children’s name and age, your email address and which sessions you have booked on and /or attended. 

 

In some cases, we may have on record any extra information you have provided, for example, any allergies or Special Educational Needs. 

 

No mobile phone numbers are saved, and we will only have a copy of your address if you needed to complete our accident form. 

 

Any photographs you have shared with us are only publicly shared if we had your consent, and none are kept privately. If you have given us permission, Crafty Kids Wirral may take photographs of your child’s creations, but not of your child, and again these will only be shared if we have your consent.

 

We have no bank or credit card details on file. If you have chosen to pay a session fee through an online booking process then the relevant bank, credit card company or Paypal will have details. 

 

On our sign in sheet, you will have been asked to sign to say you agree to our terms and conditions. We need to keep this for legal purposes, however only the original paper copy is kept, no further copies are made, especially not any digital copies.

 

All the information we have is kept securely, and none of the information is currently shared with any third parties. We would not share information with any third party without first seeking your consent, unless we were required by the law to do so.

 

The information we have is used to track session attendance, to ensure we are means the needs of our customers, and to contact you, when necessary. We will only contact you if you have enquired about, booked or attended a session, and /or asked to be kept up to date about our events via our mailing list.

 

If you are unhappy with us holding any of the above information, please let us know. Where possible, data will be deleted as soon as a request is received, but definitely within the one-month deadline, and you will be given confirmation of this. However, we do need to keep our sign in sheets and accident records for legal purposes.

If at any stage you are no longer interested in hearing about Crafty Kids Wirral future events, please let us know and you will be removed from our mailing list.

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